When Speaking with Someone for Whom English Is a Second

Multiple Choice

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and

A) follow up important messages in writing.
B) avoid smiling, which might make you appear to lack seriousness.
C) use words that will impress the listener.
D) assume that the listener understands if he or she nods and smiles in agreement.