Question 1

_____ involves selecting a course of action from a set of alternatives.

Accepted Answer

A)  Divesting 
B)  Controlling 
C)  Leading 
D)  Decision making 
E)  Job deskilling

Question 2

Early advocates of the classical management perspective viewed organizations and jobs from an essentially _____ point of view.

Accepted Answer

A)  mechanistic 
B)  behavioral 
C)  humanistic 
D)  systematic 
E)  contingent

Question 3

_____ skills refer to a manager's abilities to both effectively convey ideas and information to others and effectively receive ideas and information from others.

Accepted Answer

A)  Technical 
B)  Abstract 
C)  Communication 
D)  Diagnostic 
E)  Conceptual

Question 4

Winston is often intimidated and uncomfortable with his superiors. Winston needs to develop his _____ skills to be able to communicate easily with his superiors.

Accepted Answer

A)  time management 
B)  spatial 
C)  interpersonal 
D)  conceptual 
E)  diagnostic

Question 5

Which of the following assumptions is represented by Theory Y?

Accepted Answer

A)  People prefer to be directed, to avoid responsibility, and to want security. 
B)  People are bright, but under most organizational conditions, their potential is underutilized. 
C)  People do not like work and try to avoid it. 
D)  The productivity of workers is not affected by social processes at the workplace. 
E)  Managers need to be coercive to get work done from their workers.

Question 6

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Skills necessary to convey and receive information

Accepted Answer

A) Conceptual skills 
B) Technical skills 
C) Communication skills 
D) Interpersonal skills 
E) Decision-making skills

Question 7

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Skills needed to understand the overall workings of an organization and its environment

Accepted Answer

A) Conceptual skills 
B) Technical skills 
C) Communication skills 
D) Interpersonal skills 
E) Decision-making skills

Question 8

Which of the following was one of the findings of the Hawthorne studies?

Accepted Answer

A)  Workers tend to underperform when they are given special attention or supervision. 
B)  Higher pay and incentives are more important to workers than social acceptance. 
C)  All the workers in a group work toward achieving productivity targets set by supervisors. 
D)  Both individual and social processes play a major role in shaping worker behavior. 
E)  Workers in all groups tend to encourage and support members who are over productive.

Question 9

A difference between Theory X and Theory Y is that:

Accepted Answer

A)  Theory X makes positive assumptions. 
B)  Theory Y is consistent with the views of scientific management. 
C)  Theory Y assumes that people lack ambition. 
D)  Theory Y represents the assumptions made by human relations advocates. 
E)  Theory Y assumes that people naturally dislike work.

Question 10

_____ managers implement company policies while also supervising lower-level managers.

Accepted Answer

The answer of _____ managers implement company policies while also...

Question 11

Which of the following is the role of top managers in an organization?

Accepted Answer

A)  Overseeing day-to-day operations 
B)  Performing routine administrative tasks 
C)  Implementing plans of first-line managers 
D)  Creating organizational goals and overall strategy 
E)  Coordinating the work of first-line managers

Question 12

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Skills necessary to accomplish the specific type of work performed in an organization

Accepted Answer

A) Conceptual skills 
B) Technical skills 
C) Communication skills 
D) Interpersonal skills 
E) Decision-making skills

Question 13

_____ skills refer to the abilities of managers to think in the abstract, understand the overall workings of the organization and its environment, to grasp how all the parts of the organization fit together, and to view the organization in a holistic manner.

Accepted Answer

A)  Time management 
B)  Technical 
C)  Conceptual 
D)  Interpersonal 
E)  Communication

Question 14

Discuss the Hawthorne studies in terms of how they were conducted and what the important results were to management practices.

Accepted Answer

The answer of Discuss the Hawthorne studies in terms of...

Question 15

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Skills necessary to understand and motivate others

Accepted Answer

A) Conceptual skills 
B) Technical skills 
C) Communication skills 
D) Interpersonal skills 
E) Decision-making skills

Question 16

The first person to identify the managerial functions of planning, organizing, leading, and controlling was:

Accepted Answer

A)  Elton Mayo. 
B)  Lillian Gilbreth. 
C)  Henri Fayol. 
D)  Hugo Munsterberg. 
E)  Mary Parker Follett.

Question 17

The skills necessary to accomplish or understand the specific kind of work done in an organization are called _____ skills.

Accepted Answer

A)  diagnostic 
B)  time management 
C)  conceptual 
D)  technical 
E)  spatial

Question 18

_____ are concerned with creating and managing the systems that create an organization's products and services.

Accepted Answer

A)  Marketing managers 
B)  Human resources managers 
C)  Financial managers 
D)  Operations managers 
E)  First-line managers

Question 19

In the Hawthorne Studies, workers who overproduced were branded as _____.

Accepted Answer

A)  operators 
B)  squealers 
C)  rate busters 
D)  chiselers 
E)  producers

Question 20

When employees deliberately work at a slower pace than their capabilities, it is called _____.

Accepted Answer

A)  soldiering 
B)  persevering 
C)  controlling 
D)  planning 
E)  deceiving

Exam 1: Understanding the Managers Job

_____ involves selecting a course of action from a set of alternatives.

Early advocates of the classical management perspective viewed organizations and jobs from an essentially _____ point of view.

_____ skills refer to a manager's abilities to both effectively convey ideas and information to others and effectively receive ideas and information from others.

Winston is often intimidated and uncomfortable with his superiors. Winston needs to develop his _____ skills to be able to communicate easily with his superiors.

Which of the following assumptions is represented by Theory Y?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Skills necessary to convey and receive information

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Skills needed to understand the overall workings of an organization and its environment

Which of the following was one of the findings of the Hawthorne studies?

A difference between Theory X and Theory Y is that:

_____ managers implement company policies while also supervising lower-level managers.

Which of the following is the role of top managers in an organization?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Skills necessary to accomplish the specific type of work performed in an organization

_____ skills refer to the abilities of managers to think in the abstract, understand the overall workings of the organization and its environment, to grasp how all the parts of the organization fit together, and to view the organization in a holistic manner.

Discuss the Hawthorne studies in terms of how they were conducted and what the important results were to management practices.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Skills necessary to understand and motivate others

The first person to identify the managerial functions of planning, organizing, leading, and controlling was:

The skills necessary to accomplish or understand the specific kind of work done in an organization are called _____ skills.

_____ are concerned with creating and managing the systems that create an organization's products and services.

In the Hawthorne Studies, workers who overproduced were branded as _____.

When employees deliberately work at a slower pace than their capabilities, it is called _____.