Jenny Runs a Small Boutique in New Orleans and Has

Multiple Choice

Jenny runs a small boutique in New Orleans and has five employees working under her. Lately, she has noticed that her boutique has not been delivering customer orders on time, and she has realized that it is because of the rise in the number of customers and insufficient manpower. She has decided to employ another five employees. Which step of the change process is illustrated in the scenario?

A) Implementing the change
B) Diagnosis of relevant variables
C) Selection of an appropriate change technique
D) Planning for implementation of change
E) Evaluation and follow-up