Martin Is Trying to Adopt More Automated Equipment in His

Multiple Choice

Martin is trying to adopt more automated equipment in his soda bottling facility, and workers are resisting the change. When Martin decides to hold a meeting to explain to workers how the change will be beneficial to them, he is using _____ as a means of overcoming resistance to change.

A) entropy
B) micromanagement
C) deskilling
D) education
E) specialization