In Most Change Situations, There Are Factors That Make the Change

Multiple Choice

In most change situations, there are factors that make the change process more difficult and others that seem to ease the process. The process by which a manager identifies these factors and then tries to tip the balance so that the factors facilitating the change outweigh those hindering the change is called _____.

A) facilitation
B) implementation
C) force-field analysis
D) participative development
E) education