Question 1

Southwest Airlines encourages attendants to make up a pre-flight routine that is humorous, personalized, and non-routine. This approach suggests that Southwest uses a(n) _____ structural control system.

Accepted Answer

The answer of Southwest Airlines encourages attendants to make up...

Question 2

Google partnered with Nielsen Co. to poll users about ads on Google+. Nielsen then packaged the information for advertisers. This was a response to advertiser complaints about the effectiveness of ads on the social network. This indicates that Google is placing an emphasis on _____ controls.

Accepted Answer

A)  operations 
B)  development 
C)  strategic 
D)  financial 
E)  structural

Question 3

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Sales budget

Accepted Answer

A) Financial budget 
B) Operations budget 
C) Nonmonetary budget

Question 4

_____ control is an approach to organization design characterized by formal and mechanistic structural arrangements.

Accepted Answer

A)  Decentralized 
B)  Screening 
C)  Bureaucratic 
D)  Financial 
E)  Preliminary

Question 5

Which of the following is true of organizational control?

Accepted Answer

A)  Control always results in higher costs for an organization. 
B)  Sales and marketing forecasting is a part of financial control. 
C)  Control can help an organization adapt to environmental change. 
D)  Control systems increase organizational complexity. 
E)  Public relations is a part of human resources control.

Question 6

A company that carefully evaluates job applicants is using _____ control.

Accepted Answer

A)  screening 
B)  cybernetic 
C)  postaction 
D)  preliminary 
E)  information

Question 7

Which of the following is an important element of decentralized control?

Accepted Answer

A)  Group norms 
B)  Rigid hierarchy 
C)  Tall organization structure 
D)  Individual performance 
E)  Employee compliance

Question 8

A state university develops a budget that shows its projected income from sources that include government funding, tuition fees, alumni contributions, and research grants. This is an example of a(n) _____ budget.

Accepted Answer

A)  operations 
B)  capital expenditures 
C)  nonmonetary 
D)  output 
E)  revenue

Question 9

Which of the following is true of the operating ratio?

Accepted Answer

A)  It reflects ability to meet long-term financial obligations. 
B)  It shows managers and investors how much return the organization is generating relative to its assets. 
C)  It indicates how liquid an organization's assets are. 
D)  It indicates the effectiveness of specific functional areas rather than that of the total organization. 
E)  It helps estimate the organization's ability to cover interest expenses on borrowed capital.

Question 10

Which of the following ratios assesses the ease with which an organization's assets can be converted into cash?

Accepted Answer

A)  Liquidity ratio 
B)  Profitability ratio 
C)  Debt ratio 
D)  Operating ratio 
E)  Coverage ratio

Question 11

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Profit budget

Accepted Answer

A) Financial budget 
B) Operations budget 
C) Nonmonetary budget

Question 12

An organization's attempt to control the behavior of their employees by directing them toward higher performance is an example of control of _____ resources.

Accepted Answer

A)  physical 
B)  financial 
C)  human 
D)  information 
E)  inventory

Question 13

Which of the following summarizes the financial performance of an organization over a period of time?

Accepted Answer

A)  Balance sheet 
B)  Liquidity ratio 
C)  Cash flow statement 
D)  Income statement 
E)  Debt statement

Question 14

At a high school, final examinations are held online. During the examination, the difficulty level of questions assigned to students is modified based on how well individual students perform. This is an example of _____ operations control.

Accepted Answer

A)  preliminary 
B)  screening 
C)  structural 
D)  postaction 
E)  decentralized

Question 15

Quality control is a type of _____ control.

Accepted Answer

A)  physical 
B)  human 
C)  operations 
D)  financial 
E)  structural

Question 16

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Capital expenditure budget

Accepted Answer

A) Financial budget 
B) Operations budget 
C) Nonmonetary budget

Question 17

When large firms merge, the results are often initially disappointing due to control systems trying to cope with a(n) _____.

Accepted Answer

A)  rise in error accumulation 
B)  increase in organizational complexity 
C)  lack of environmental change 
D)  increase in costs 
E)  reduction in output

Question 18

Decentralized control is characterized by:

Accepted Answer

A)  formal rules 
B)  an organic structural arrangement. 
C)  focus on employee compliance. 
D)  a tall structure. 
E)  limited employee participation.

Question 19

An organization that instructs its employees when to come to work, where to park, and when to have morning coffee is guilty of _____.

Accepted Answer

The answer of An organization that instructs its employees when...

Question 20

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Physical therapy following surgery

Accepted Answer

A) Preliminary control 
B) Screening control 
C) Postaction control

Exam 14: Basic Elements of Control

Southwest Airlines encourages attendants to make up a pre-flight routine that is humorous, personalized, and non-routine. This approach suggests that Southwest uses a(n) _____ structural control system.

Google partnered with Nielsen Co. to poll users about ads on Google+. Nielsen then packaged the information for advertisers. This was a response to advertiser complaints about the effectiveness of ads on the social network. This indicates that Google is placing an emphasis on _____ controls.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Sales budget

_____ control is an approach to organization design characterized by formal and mechanistic structural arrangements.

Which of the following is true of organizational control?

A company that carefully evaluates job applicants is using _____ control.

Which of the following is an important element of decentralized control?

A state university develops a budget that shows its projected income from sources that include government funding, tuition fees, alumni contributions, and research grants. This is an example of a(n) _____ budget.

Which of the following is true of the operating ratio?

Which of the following ratios assesses the ease with which an organization's assets can be converted into cash?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Profit budget

An organization's attempt to control the behavior of their employees by directing them toward higher performance is an example of control of _____ resources.

Which of the following summarizes the financial performance of an organization over a period of time?

At a high school, final examinations are held online. During the examination, the difficulty level of questions assigned to students is modified based on how well individual students perform. This is an example of _____ operations control.

Quality control is a type of _____ control.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Capital expenditure budget

When large firms merge, the results are often initially disappointing due to control systems trying to cope with a(n) _____.

Decentralized control is characterized by:

An organization that instructs its employees when to come to work, where to park, and when to have morning coffee is guilty of _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Physical therapy following surgery