Question 1

Virtual teams report higher levels of participation, higher satisfaction, and better cost performance.

Accepted Answer

A) True 
 B)False  False

Question 2

Training of team members should include ______.

Accepted Answer

A)   action skills
B)   mathematic skills
C)   public-speaking skills
D)   reading skills A

Question 3

Once the process is clearly defined, it should be the responsibility of the team to control the process.

Accepted Answer

A) True 
 B)False  True

Question 4

Without a commitment to achieving a goal or completing a task, a group is not a team.

Accepted Answer

A) True 
 B)False

Question 5

During the conforming stage, the team must learn to cope with conflict, differences, and disruptions.

Accepted Answer

A) True 
 B)False

Question 6

A team that is geographically disperse and relies on information technology to function is called a ______.

Accepted Answer

A)   virtual team
B)   dynamic team
C)   project team
D)   self-directed team

Question 7

External dimensions include ______.

Accepted Answer

A)   physical ability
B)   religion
C)   age
D)   seniority

Question 8

Which of the following researchers outlined procedures for using groups successfully to introduce changes at both the individual and organizational levels?

Accepted Answer

A)   McGrath and Altman
B)   Schein and Bennis
C)   Elton and Mayo
D)   Hawthorne and Elkins

Question 9

According to Parker (1990), there are four primary styles of team players. Define each of the styles and discuss the different ways each style contributes to the team.

Accepted Answer

The answer of According to Parker (1990), there are four...

Question 10

Which of the following roles of leaders includes providing training and encouragement to participants?

Accepted Answer

A)   initiators
B)   models
C)   coaches
D)   managers

Question 11

Important issues to consider about team effectiveness include ______.

Accepted Answer

A)   the structure of the team
B)   the size of the team
C)   the life expectancy of the team
D)   all of these

Question 12

Which of the following is a characteristic of teams?

Accepted Answer

A)   Teams are intact social systems.
B)   Teams operate in an organizational context.
C)   Teams produce some outcomes for which members have collective responsibility.
D)   all of these

Question 13

Which of the following types of teams sets the course for the organization but is rarely involved in the day-to-day operations of the organization?

Accepted Answer

A)   cross-functional teams
B)   self-directed work teams
C)   top management teams
D)   process-improvement teams

Question 14

Tensions among team members can be productive and help the performance of the team.

Accepted Answer

A) True 
 B)False

Question 15

A task-oriented member who enjoys providing the team with good technical information and data is known as a ______.

Accepted Answer

A)   collaborator
B)   communicator
C)   contributor
D)   challenger

Question 16

A _____ serves the purpose of breaking down the barriers that exist in a hierarchical organization with a long history of division of labor and division of tasks.

Accepted Answer

A)   virtual team
B)   cross-functional team
C)   process improvement team
D)   self-directed team

Question 17

All of the following are stages in the development of teams EXCEPT for ______.

Accepted Answer

A)   forming
B)   storming
C)   performing
D)   reforming

Question 18

Which of the following types of teams serves the purpose of breaking down the barriers that exist in a hierarchical organization with a long history of division of labor and division of tasks?

Accepted Answer

A)   cross-functional teams
B)   self-directed work teams
C)   top management teams
D)   virtual teams

Question 19

How do you assess team performance? What are some questions you should use to evaluate team performance? Discuss, providing relevant examples where appropriate.

Accepted Answer

The answer of How do you assess team performance? What...

Question 20

According to Gardenswartz and Rowe, what is the second level for examining the diversity that individuals bring to the organization?

Accepted Answer

A)   internal dimensions
B)   external dimensions
C)   personality
D)   organizational dimensions

Exam 10: Working in Groups and Teams

Virtual teams report higher levels of participation, higher satisfaction, and better cost performance.

Training of team members should include ______.

Once the process is clearly defined, it should be the responsibility of the team to control the process.

Without a commitment to achieving a goal or completing a task, a group is not a team.

During the conforming stage, the team must learn to cope with conflict, differences, and disruptions.

A team that is geographically disperse and relies on information technology to function is called a ______.

External dimensions include ______.

Which of the following researchers outlined procedures for using groups successfully to introduce changes at both the individual and organizational levels?

According to Parker (1990), there are four primary styles of team players. Define each of the styles and discuss the different ways each style contributes to the team.

Which of the following roles of leaders includes providing training and encouragement to participants?

Important issues to consider about team effectiveness include ______.

Which of the following is a characteristic of teams?

Which of the following types of teams sets the course for the organization but is rarely involved in the day-to-day operations of the organization?

Tensions among team members can be productive and help the performance of the team.

A task-oriented member who enjoys providing the team with good technical information and data is known as a ______.

A _____ serves the purpose of breaking down the barriers that exist in a hierarchical organization with a long history of division of labor and division of tasks.

All of the following are stages in the development of teams EXCEPT for ______.

Which of the following types of teams serves the purpose of breaking down the barriers that exist in a hierarchical organization with a long history of division of labor and division of tasks?

How do you assess team performance? What are some questions you should use to evaluate team performance? Discuss, providing relevant examples where appropriate.

According to Gardenswartz and Rowe, what is the second level for examining the diversity that individuals bring to the organization?