Lori Moved into a New House and Was Supposed to Get

Multiple Choice

Lori moved into a new house and was supposed to get her phone connected in August, but hurricane Katrina struck the day a serviceman was supposed to hook it up. As a result, she was not able to get phone service until several months later because there was so much devastation from the hurricane. Lori was not mad because she realized that the phone company did not have control over the weather or the extent of the destruction it caused. Which element of attribution theory does this illustrate?

A) expectations
B) disconfirmation
C) confirmation
D) control
E) locus