Which of the Following Statements Is TRUE Regarding Complaining Behavior

Multiple Choice

Which of the following statements is TRUE regarding complaining behavior?

A) All customers reporting dissatisfaction complain.
B) Consumers who do complain react with different emotions than do those who do not complain.
C) Consumers who experience anger in response to an evaluation of the consumption experience are not likely to complain.
D) A disgusted consumer is very likely to complain.
E) An angry customer is the worst possible outcome for a business.