Multiple Choice
The administrative dental assistant who answers the phone is taking the following actions.Which one would not be considered professional telephone manners?
A) Speaks in a clear distinct voice
B) Answers in four rings and asks the caller if he or she can please hold
C) Identifies the dental practice by name
D) Hangs up after the caller does
Correct Answer:
Verified
Correct Answer:
Verified
Q10: A patient is scheduled for an appointment,which
Q11: A patient who covers his/her mouth most
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Q13: When leaving a voice mail message,which of
Q14: To convey professionalism,the telephone should be answered
Q16: Fill in the blank: _ block(s)effective communication
Q17: The communication process consists of five elements.Which
Q18: Which of the following speech techniques will
Q19: If the receiver is not hearing or
Q20: Which of the following nonverbal cues should