Multiple Choice
A communication tool developed to create a positive image and avoid misunderstanding that should be used with new patients so that all information is conveyed is known as:
A) initial feedback.
B) active scripts.
C) positive dental terminology.
D) professional telephone manners.
Correct Answer:
Verified
Correct Answer:
Verified
Q7: In effective communication,the sender of the message
Q8: Which of the following is a quality
Q9: Which of the following is not an
Q10: A patient is scheduled for an appointment,which
Q11: A patient who covers his/her mouth most
Q13: When leaving a voice mail message,which of
Q14: To convey professionalism,the telephone should be answered
Q15: The administrative dental assistant who answers the
Q16: Fill in the blank: _ block(s)effective communication
Q17: The communication process consists of five elements.Which