Multiple Choice
Manufacturers of equipment all must provide product-support services.Companies in these industries must define customer needs carefully in designing their service support program.Customers have three specific worries when discussing product-support services.These three worries include all of the following EXCEPT ________.
A) out-of-pocket costs
B) reputation of manufacturer
C) service dependability
D) downtime
E) failure frequency
Correct Answer:
Verified
Correct Answer:
Verified
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