Although I Used to Use the U

Multiple Choice

Although I used to use the U.S.Postal Service because it offered better prices on package shipping,now I almost always use FedEx because I can ship from any FedEx*Kinkos location 24 hours per day.This is an example of which of the following factors leading to customer switching behavior

A) Inconvenience
B) Pricing
C) Response to service failure
D) Ethical problems
E) Involuntary switching