Multiple Choice
Kirksand Airlines is well known for providing excellent customer service to its flyers. The staff members enquire and listen carefully to each flyer's wants and needs. If a flyer has any specific requests, the staff members ensure that they are immediately attended to. In this scenario, Kirksand Airlines has based its customer relationship management on the trend of _____.
A) personalization
B) mass marketing
C) loyalty
D) technology
Correct Answer:
Verified
Correct Answer:
Verified
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