Question 1

What are the principles for optimizing production?

Accepted Answer

The answer of What are the principles for optimizing production?...

Question 2

Franchising has which of the following advantages:

Accepted Answer

A)  the franchisee typically 'owns' and develops the unit 
B)  the franchisee is typically local to the community or region that it is expanding into 
C)  local knowledge helps ensure that operations are managed effectively 
D)  all of the above

Question 3

Explain the strategic choices firm must trade off in the organization of multi-unit chains.

Accepted Answer

The answer of Explain the strategic choices firm must trade...

Question 4

Explain why capacity needs to be managed.

Accepted Answer

The answer of Explain why capacity needs to be managed....

Question 5

Which of the following is a goal of operations management in delivering an offer to the consumer?

Accepted Answer

A)  Deliver an offer at the time the customer needs it 
B)  Deliver an offer to the appropriate quality standard 
C)  Deliver an offer at the price the customer is prepared to pay 
D)  All of the above

Question 6

Identify the operational aspects that capacity management focuses on.

Accepted Answer

The answer of Identify the operational aspects that capacity management...

Question 7

Chase demand is providing the same level of supply, no matter what the demand level.

Accepted Answer

A) True 
 B)False

Question 8

Services are 'perishable' in the sense that those not consumer today cannot be stored until tomorrow

Accepted Answer

A) True 
 B)False

Question 9

A manager is able to make the following strategic decisions when they understand capacity:

Accepted Answer

A)  Whether to divest 
B)  Whether to increase manufacturing and service capacity levels 
C)  Whether to take on new commitments & business opportunities 
D)  B & C only 
E)  All of the above

Question 10

What are the principle variables that need to be managed in regards to capacity?

Accepted Answer

A)  Total demand for the product/service offering 
B)  Range of different product/service offerings being made available. 
C)  Time frame of production for a product 
D)  Both A and B 
E)  All of the above

Question 11

Adjusting demand to better match supply is a strategy called 'demand management'

Accepted Answer

A) True 
 B)False

Question 12

Besides the 4 V's what are the other factors that has an impact on capacity management so that is may increase its complexity?

Accepted Answer

A)  Predictability of Demand 
B)  Perishability of the output 
C)  None of the Above 
D)  Both A and B

Question 13

Mature businesses may have a mindset which includes which of the following:

Accepted Answer

A)  Perceive the industry as the stable 
B)  Believe profitability derives from giving shareholders less value 
C)  Regard themselves victims of external economic forces 
D)  Seek economies of scale 
E)  All of the above.

Question 14

Dynamic business may have a mindset which includes which of the following:

Accepted Answer

A)  See new ways of operating 
B)  Strive to give better service to customers 
C)  Believe profit derives from their own ability to control events 
D)  Use innovation to compete 
E)  All of the above

Question 15

Sasser suggests that services are:

Accepted Answer

A)  Intangible 
B)  Heterogenous 
C)  Perishable 
D)  Simultaneous 
E)  All of the above

Question 16

Rapid growth is desirable amongst consumer service firms for the following reasons:

Accepted Answer

A)  New services concepts are easily copied 
B)  There is low risk among competitors 
C)  Sites are difficult to find 
D)  A & C only 
E)  B & C only

Question 17

Job scope is the range of tasks and responsibilities at area management level

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not a reason for why rapid growth for a service business is desired?

Accepted Answer

A)  New service concepts are easily copied by competitors 
B)  New sites are hard to come by and desirable to find before competitors 
C)  Access to new consumer markets 
D)  Patent protection 
E)  None of the above

Question 19

Localized, small-scale operations of multiple units present which major challenges:

Accepted Answer

A)  growing quickly 
B)  finding the right site 
C)  ensuring outlets satisfy their local markets whilst conforming to brand standards 
D)  all of the above

Question 20

Unit Conformity is the extent to which units within an area are not identical

Accepted Answer

A) True 
 B)False

Exam 10: Capacity and Scheduling Management

What are the principles for optimizing production?

Franchising has which of the following advantages:

Explain the strategic choices firm must trade off in the organization of multi-unit chains.

Explain why capacity needs to be managed.

Which of the following is a goal of operations management in delivering an offer to the consumer?

Identify the operational aspects that capacity management focuses on.

Chase demand is providing the same level of supply, no matter what the demand level.

Services are 'perishable' in the sense that those not consumer today cannot be stored until tomorrow

A manager is able to make the following strategic decisions when they understand capacity:

What are the principle variables that need to be managed in regards to capacity?

Adjusting demand to better match supply is a strategy called 'demand management'

Besides the 4 V's what are the other factors that has an impact on capacity management so that is may increase its complexity?

Mature businesses may have a mindset which includes which of the following:

Dynamic business may have a mindset which includes which of the following:

Sasser suggests that services are:

Rapid growth is desirable amongst consumer service firms for the following reasons:

Job scope is the range of tasks and responsibilities at area management level

Which of the following is not a reason for why rapid growth for a service business is desired?

Localized, small-scale operations of multiple units present which major challenges:

Unit Conformity is the extent to which units within an area are not identical