Question 1

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to omc@okanagan.bc.ca.
-Refer to Scenario 7-1. What are the screening procedures at OMC designed to do?

Accepted Answer

A)   reduce the number of job applicants
B)   organize job applications
C)   screen in applicants
D)   select job applications A

Question 2

What concept refers to the proportion of applicants for one or more positions who are hired?

Accepted Answer

A)   selection ratio
B)   screening
C)   efficiency
D)   applicant pool A

Question 3

Reference information is usually collected through telephone interviews from the referees using a checklist of job-related questions.

Accepted Answer

A) True 
 B)False  True

Question 4

What are screening procedures designed to do?

Accepted Answer

A)   reduce the number of job applicants
B)   organize job applications
C)   screen in applicants
D)   select job applications

Question 5

Refer to the job advertisement below. Identify and list the KSAOs outlined in the job advertisement. List in priority order the minimum qualifications you would be inclined to screen for and how you would do the screening, and provide a rationale for each screening method you use. Develop a set of questions (2-4) that would be useful in your background reference checks on MOA applicants and explain their use.
Medical Office Assistant
Okanagan Medical Clinic (OMC) Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to omc@okanagan.bc.ca.

Accepted Answer

The answer of Refer to the job advertisement below. Identify...

Question 6

Which concept refers to the qualifications necessary for minimally acceptable job performance?

Accepted Answer

A)   minimum qualifications
B)   minimum screening criteria
C)   minimum selection qualifications
D)   minimum criteria

Question 7

You are the HRM for KM Contracting. Due to significant time constraints, the construction superintendent has asked you to collect as much applicant background information as you can on the application form to streamline and speed up the screening and selection process. What would you suggest to the construction superintendent?

Accepted Answer

The answer of You are the HRM for KM Contracting....

Question 8

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to omc@okanagan.bc.ca.
-Refer to Scenario 7-1. The doctors at OMC have often used a rough and quick hiring interview process in selecting MOAs. They are not clear on the distinction between a screening interview and a selection interview. Which of the following best defines screening?

Accepted Answer

A)   identifying individuals from the applicant pool who have minimum qualifications for the targeted position
B)   ensuring that the four designated groups are screened for employment equity criteria
C)   determining if the knowledge, skills, and abilities meet the minimum qualifications for the position
D)   selecting the most qualified applicants for the targeted position

Question 9

Which of the following is NOT a commonly used screening method?

Accepted Answer

A)   résumés
B)   testing
C)   application forms
D)   reference checks

Question 10

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to omc@okanagan.bc.ca.
-Refer to Scenario 7-1. Which electronic standardized screening method could OMC use for MOAs?

Accepted Answer

A)   an online application form
B)   an online résumé
C)   online testing
D)   an online reference check

Question 11

The first impression created by the résumé is not a factor in screening.

Accepted Answer

A) True 
 B)False

Question 12

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to omc@okanagan.bc.ca.
-Why would OMC be concerned about false positive errors?

Accepted Answer

A)   OMC would not be concerned because the high-performing applicants were not screened out.
B)   OMC would be concerned about potential litigation and loss of employees' competitive skills.
C)   OMC would not be concerned because the low-performing applicants were screened out.
D)   Individuals who had the qualifications were mistakenly eliminated.

Question 13

Which of the following is NOT one of the four groups designated in the federal government's Employment Equity Act?

Accepted Answer

A)   women
B)   Aboriginals
C)   immigrants
D)   persons with disabilities

Question 14

A company screening job applicants wants the relationship between the actual number of people hired and the number who applied for a position to yield 0.10. What is this proportion of applicants called?

Accepted Answer

A)   the applicant pool
B)   the standard deviation
C)   the selection ratio
D)   the screening proportion

Question 15

Which of the following refers to the concept that is defined as the correlation between assessment scores and job performance measures?

Accepted Answer

A)   correlation coefficient
B)   predictive validity
C)   validity coefficient
D)   validation strategy

Question 16

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to omc@okanagan.bc.ca.
-Refer to Scenario 7-1. What should OMC NOT do during a reference check?

Accepted Answer

A)   obtain a waiver granting the employer to contact references
B)   check three creditable work references and ask about past job performance
C)   use concise and closed-ended questions
D)   verify all credentials, degrees, certifications, and licenses

Question 17

Weighted application blanks are developed in relation to criterion measures of performance established for current and previous employees.

Accepted Answer

A) True 
 B)False

Question 18

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to omc@okanagan.bc.ca.
-Refer to Scenario 7-1. What is the minimum MOA qualification OMC should screen for?

Accepted Answer

A)   Grade 12
B)   bookkeeping experience
C)   health-care software skills
D)   physical health

Question 19

Describe privacy issues and/or legislation and their relevance to screening and reference checks.

Accepted Answer

The answer of Describe privacy issues and/or legislation and their...

Question 20

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to omc@okanagan.bc.ca.
-Refer to Scenario 7-1. OMC wants the relationship between the actual number of MOAs hired and the number of MOAs who applied for the position to yield 0.05. What is this proportion of applicants called?

Accepted Answer

A)   the applicant ratio
B)   the standard deviation
C)   the selection ratio
D)   the selection pool

Exam 7: Selection I

What concept refers to the proportion of applicants for one or more positions who are hired?

Reference information is usually collected through telephone interviews from the referees using a checklist of job-related questions.

What are screening procedures designed to do?

Which concept refers to the qualifications necessary for minimally acceptable job performance?

Which of the following is NOT a commonly used screening method?

The first impression created by the résumé is not a factor in screening.

Which of the following is NOT one of the four groups designated in the federal government's Employment Equity Act?

A company screening job applicants wants the relationship between the actual number of people hired and the number who applied for a position to yield 0.10. What is this proportion of applicants called?

Which of the following refers to the concept that is defined as the correlation between assessment scores and job performance measures?

Weighted application blanks are developed in relation to criterion measures of performance established for current and previous employees.

Describe privacy issues and/or legislation and their relevance to screening and reference checks.