In the Chapter Opening Vignette "Managing Human Resources at Ritz-Carlton

Multiple Choice

In the chapter opening vignette "Managing Human Resources at Ritz-Carlton Company", the company turns its employees into a workforce of stellar, award-winning service providers by:

A) hiring only people with prior hospitality experience
B) creating a team of employees who all share the same vision and goals
C) training them to do many different jobs
D) foregoing orientation and in-house training
E) All of the above are correct.