Question 1

In place of just providing data on performace failures, a(n) _____________________ what is happening as opposed to what should be.

Accepted Answer

A)   announcement must take place about
B)   real discussion must be had about
C)   department memo should describe
D)   group discussion should happen about B

Question 2

Kotter (1996) identifies individuals who need to work together as a team to make the change happen as:

Accepted Answer

A)   guiding coalition
B)   team leaders
C)   line supervisors
D)   stakeholders A

Question 3

Proactive police departments seek to prevent wrongdoings before they take place.

Accepted Answer

A) True 
 B)False  True

Question 4

When crime strategy meetings focus on and address problems in ways that involve the modification of a department's underlying norms, policies, strategic assumptions, and objectives, _____________ learning occurs.

Accepted Answer

A)   single-loop
B)   double-loop
C)   strategic
D)   critical

Question 5

Skogan identified all of the following categories of resistance to organizational transformation EXCEPT:

Accepted Answer

A)   resistance by mid-level and top managers
B)   resistance by police unions
C)   resistance by rank-and-file officers
D)   resistance by community leaders

Question 6

The events of the last 20 years has taught us all of the following EXCEPT:

Accepted Answer

A)   the world is changing rapidly
B)   law enforcement organizations are struggling to become more adaptive
C)   operational strategies currently developing are not very different than those created in the past
D)   concerned administrators are consistently seeking better ways to manage their organizations

Question 7

Organizational strategy is the basis for all of the following EXCEPT:

Accepted Answer

A)   integration of organizational mission and people into a cohesive whole
B)   performance outcomes
C)   translating organizational vision into action
D)   how the organization should be controlled

Question 8

Police departments that respond to complaints after they have occurred are ________________ organizations.

Accepted Answer

A)   proactive
B)   reactive
C)   strategic
D)   professional

Question 9

Intelligence is the basis upon which organizational managers plan, initiate, reshape, and evaluate their operational strategies.

Accepted Answer

A) True 
 B)False

Question 10

Effective organizations have a shared sense of direction that is:

Accepted Answer

A)   the basis for employee discipline
B)   shared and supported throughout the organization
C)   the basis for setting performance quotas
D)   not accepted by street-level patrol officers

Question 11

Department-wide strategy meetings are conducted for all of the following reasons EXCEPT:

Accepted Answer

A)   to ensure that operational commanders are paying attention to crime and public safety issues
B)   to ensure that strategies and tactics designed to resolve problems are as creative and varied as possible
C)   to ensure the legal and procedural consistency of community outreach programs
D)   to ensure that all departmental and eternal resources needed to respond to the problem are available and coordinated

Question 12

_________________ is/are responsible for holding strategy meetings, sharing intelligence, developing teamwork, accountability, unity of command, and strategy implementation.

Accepted Answer

A)   The executive leadership team
B)   Subdivision commanders
C)   Unit commanders
D)   Line supervisors

Question 13

The first step in aligning an organization to support its mission is to:

Accepted Answer

A)   create a realistic strategic vision for the department to follow
B)   establish response times
C)   develop policy and procedures
D)   set command levels

Question 14

The first rule of strategy development is to:

Accepted Answer

A)   hire a talented workforce
B)   develop a budget
C)   identify and analyze the driving factors affecting the public safety needs of the community
D)   identify the type of training needed for the department

Question 15

________ evolved out of NYPD's crime strategy meetings.

Accepted Answer

A)   Intelligence-Led Policing
B)   Neighborhood team policing
C)   Compstat policing
D)   Evidence-Based Policing

Question 16

Identify the activities associated with setting organizational strategic direction.

Accepted Answer

The answer of Identify the activities associated with setting organizational...

Question 17

When output measures replace desired strategy outcomes such as enhancing community safety and reduction of residents' fear levels, __________________ occurs.

Accepted Answer

A)   resistance
B)   goal displacement
C)   resource alignment
D)   transformation

Question 18

Identify the issues relating to measuring the effectiveness of a strategy.

Accepted Answer

The answer of Identify the issues relating to measuring the...

Question 19

Organizational effectiveness requires a shared sense of direction, a positive organizational culture, accountability, and a desire for continuous improvement.

Accepted Answer