David Has Called a Support Technician to Repair a Failed

Multiple Choice

David has called a support technician to repair a failed system. David is anxious about whether the data is safe and expresses his concern several times. What should the technician do?

A) Just keep quiet and go ahead with his work.
B) Cheer him up with jokes.
C) Ask him to leave the computer room.
D) Tell him that he has resolved such failures before and that his data will be safe.