A Distraught User Calls You Worried That They've Just Lost

Multiple Choice

A distraught user calls you worried that they've just lost an important presentation on which they were working due to a sudden power outage. The presentation is due in 5 hours. How do you handle the situation?

A) Inform the user you will recover their document and have it ready for them in time for the presentation.
B) Ask the user if they have backed up the presentation, and explain to them that they should always back up important documents frequently.
C) Tell the user you will try your best to recover their document but that you cannot make any guarantees.
D) Tell the user you do not work well under pressure and they need to lower their expectations.