An Irate User Calls the Helpdesk, Upset That for the Second

Multiple Choice

An irate user calls the helpdesk, upset that for the second time in a month their computer is not functioning properly. What is a good way of dealing with this user?

A) Explain to the user that getting mad at you will not solve the problem and ask that they call back once they are emotionally less upset.
B) Apologize profusely for the problem and admit that some technicians are not good enough to solve the issue on the first try.
C) Apologize for the issue and patiently listen to and work with the user to solve their issue.
D) Immediately transfer the user to your supervisor.