An Employee Is Complaining About Her Computer Not Working Properly

Multiple Choice

An employee is complaining about her computer not working properly. Unfortunately, she is not clear about the issues and how they occur. What can you do to gain a better understanding of the issue? Choose all that apply.

A) Ask the employee to demonstrate what she does at the computer to generate issues.
B) Have the employee explain the problem in technical language so it is easier for you to understand.
C) Once she explains the problem, restate the problem to ensure you understand the it.
D) Tell her to write all of her actions and results in an email and send it to you for review.