From a Support Ticket You Are Working on a Computer

Multiple Choice

From a support ticket you are working on a computer at a customer's home and find there are more issues (some serious) than originally known. How do you deal with this situation? Choose all that apply.

A) Just fix what was on the support ticket and wait for another call to repair the other items.
B) Tell the customer you have to charge them for another visit since the other issues were not on the ticket.
C) Explain the situation to the customer and offer a revised repair and replacement estimate.