Multiple Choice
Which of the following is the best method a salesperson can utilize for reducing customer complaints?
A) Manage customer expectations (e.g., don't over promise)
B) Follow up daily or even hourly with the order fulfillment department
C) Offer the customer discount at the first sign of trouble to
D) Avoid contacting the customer until several weeks after the product is delivered
E) Both b and c are correct
Correct Answer:
Verified
Correct Answer:
Verified
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