During Periods of Stress and Change, Which of the Following

Multiple Choice

During periods of stress and change, which of the following strategies should managers use to provide emotional support to staff members? (Select all that apply.)

A) Reframe difficult questions.
B) Communicate facts through e-mail.
C) Provide active listening.
D) Promote action steps and solutions.
E) Keep staff informed of decisions.
F) Communicate with participation.