Question 1

The words confused, uncertain, unsure, ambivalent, and baffled all reflect the feeling of

Accepted Answer

A)   hurt
B)   depression
C)   anger
D)   ambivalence D

Question 2

Which one of the following is NOT one of the seven basic empathic responding skills?

Accepted Answer

A)   reflecting feelings
B)   reflecting needs
C)   reflecting thoughts
D)   reflecting advice D

Question 3

SOLER stands for a way to convey to clients that you are listening. SOLER stands for

Accepted Answer

A)   straight, open, learning forward, eye contact, rigid.
B)   square, open, leaning forward, eye contact, relaxed.
C)   sheltered, open, leaning back, eye contact, recording.
D)   strong, observant, learning, eye contact, reflecting. B

Question 4

The words nervous, agitated, fearful, frightened, terrified, and panicky all reflect what feeling?

Accepted Answer

A)   depression
B)   anxiety
C)   anger
D)   guilt

Question 5

Listening to verbal and nonverbal communication at the same time is called

Accepted Answer

A)   attentive listening.
B)   alternating monologue.
C)   acquired messaging.
D)   alternative planning.

Question 6

Ambivalence in a new client develops because

Accepted Answer

A)   One part of the client wants to feel better and another part provides the motivation.
B)   It is usually a big asset in building rapport.
C)   One part of the client desires to let go of the old, and another part fears losing control.
D)   Clients never change.

Question 7

The responses, "I feel so bad for you." and "Poor you." are not appropriate responses because they

Accepted Answer

A)   convey sympathy, not empathy.
B)   sound insincere.
C)   reflect feelings.
D)   encourage self-pity.

Question 8

According to Yalom (2009), the counseling relationship is

Accepted Answer

A)   technique driven.
B)   theory driven.
C)   relationship driven.
D)   counselor driven.

Question 9

Which of the following is NOT one of the nine empathic responding skills?

Accepted Answer

A)   summarizing
B)   expressing sympathy
C)   reflecting needs
D)   perception checking

Question 10

The words unqualified, ineffective, unfit, and incompetent all reflect the feelings of

Accepted Answer

A)   inadequacy
B)   mistreatment
C)   connectedness
D)   strength

Exam 4: Empathic Responding Skillsthe Skills of Building Connection