Question 1

A process delivers output of consistent quality and value, in small volumes.

Accepted Answer

A) True 
 B)False

Question 2

Given the following process flow diagram, which of the following actions would have the greatest effect on throughput?

Accepted Answer

A)  Increase the throughput rate at WorkStation B to 12 units/hr. 
B)  Decrease the processing time at WorkStation A to 5 minutes. 
C)  Decrease the processing time at WorkStation D to 5 minutes. 
D)  Increase the throughput rate at WorkStation C to 12 units/hr.

Question 3

Process management is important to a business because it affects the ________.

Accepted Answer

The answer of Process management is important to a business...

Question 4

A process is stable if

Accepted Answer

A)  the average inflow rate would be equal to the average outflow rate 
B)  the average inventory rate is close to zero 
C)  the average rate of arrival or demand is lower than the process or service capacity 
D)  the average rate of arrival or demand is higher than the process or service capacity

Question 5

Describe some warning signs of deteriorating process management conditions.

Accepted Answer

The answer of Describe some warning signs of deteriorating process...

Question 6

Process capacity is the effective capacity of a process that can be sustained under normal working conditions.

Accepted Answer

A) True 
 B)False

Question 7

What are the principles of the theory of constraints?

Accepted Answer

The answer of What are the principles of the theory...

Question 8

Which one of the following statements concerning processes is not correct?

Accepted Answer

A)  Processes are an organized sequence of work steps. 
B)  Processes are repeatable. 
C)  Processes span different functions and multiple organizations. 
D)  Processes are customized work steps.

Question 9

Process management can best be described by which one of the following statements?

Accepted Answer

A)  Process management can only be applied to production-type facilities. 
B)  Process management is only concerned with improving the output of the firm. 
C)  Process management is a short-term decision because it can be repeatable. 
D)  Process management is best suitable for standardized outputs.

Question 10

Warning signs of deteriorating process management conditions include ________ and ________.

Accepted Answer

The answer of Warning signs of deteriorating process management conditions...

Question 11

Explain why a bottleneck limits the output of a process.

Accepted Answer

The answer of Explain why a bottleneck limits the output...

Question 12

The work step with the lowest capacity is called the ________.

Accepted Answer

The answer of The work step with the lowest capacity...

Question 13

According to the theory of constraints (TOC), bottlenecks can be attributed to all of the following constraints except

Accepted Answer

A)  policy 
B)  payment 
C)  internal 
D)  external

Question 14

Students typically need to see an academic advisor, followed by a departmental advisor, and then the registrar before being processed for graduation. The academic advisor and departmental advisor can each serve 10 students per hour while the registrar can serve only 5 students per hour. Which of the following statements regarding this system is true?

Accepted Answer

A)  If the academic advisor operates at full capacity, then there is a waiting line at the departmental advisor. 
B)  The entire system is capable of processing 25 students per hour. 
C)  The registrar is the bottleneck in this system. 
D)  The advisors are the bottlenecks in the system.

Question 15

The average inventory in a process is the average number of units that are inside the process at any time.

Accepted Answer

A) True 
 B)False

Question 16

During peak times, Bellville County Department of Motor Vehicles can process an average of 120 customers per hour. Each customer takes about 5 minutes to complete their transaction. On average how many customers are waiting in line?

Accepted Answer

A)  24 customers 
B)  12 customers 
C)  2 customers 
D)  10 customers

Question 17

Process management decisions are both strategic and operational in nature.

Accepted Answer

A) True 
 B)False

Question 18

Businesses use three fundamental processes: procurement, production, and fulfillment.

Accepted Answer

A) True 
 B)False

Question 19

Managing a process involves planning, analyzing, and improving the process.

Accepted Answer

A) True 
 B)False

Exam 4: Managing Processes

A process delivers output of consistent quality and value, in small volumes.

Given the following process flow diagram, which of the following actions would have the greatest effect on throughput?

Process management is important to a business because it affects the ________.

A process is stable if

Describe some warning signs of deteriorating process management conditions.

Process capacity is the effective capacity of a process that can be sustained under normal working conditions.

What are the principles of the theory of constraints?

Which one of the following statements concerning processes is not correct?

Process management can best be described by which one of the following statements?

Warning signs of deteriorating process management conditions include and .

Explain why a bottleneck limits the output of a process.

The work step with the lowest capacity is called the ________.

According to the theory of constraints (TOC) , bottlenecks can be attributed to all of the following constraints except

The average inventory in a process is the average number of units that are inside the process at any time.

During peak times, Bellville County Department of Motor Vehicles can process an average of 120 customers per hour. Each customer takes about 5 minutes to complete their transaction. On average how many customers are waiting in line?

Process management decisions are both strategic and operational in nature.

Businesses use three fundamental processes: procurement, production, and fulfillment.

Managing a process involves planning, analyzing, and improving the process.