Question 1

In an online class, Abdul is assigned to a virtual team. To maximize his team's success, he should provide what advice to his team-mates?

Accepted Answer

A)  The team does not need to meet face-to-face. 
B)  Face-to-face meetings are most important at the beginning of the project. 
C)  Face-to-face meetings are more important if the team-mates have worked together in the past. 
D)  Face-to-face meetings are most important at the end of the project.

Question 2

Developing a list of a decision's pros and cons is the process of _________ analysis.

Accepted Answer

The answer of Developing a list of a decision's pros...

Question 3

Which of the following is true in regard to cultural diversity in groups?

Accepted Answer

A)  Overlooking cultural differences improves chances of success. 
B)  Mutual respect is not important. 
C)  Diversity makes the team more susceptible to groupthink. 
D)  Diversity often results in more creative solutions.

Question 4

List and explain the 6 steps in the group problem-solving process.

Accepted Answer

The answer of List and explain the 6 steps in...

Question 5

How are virtual teams different from teams that meet face-to-face? What are the strengths of the communication technologies groups can use, and what are the potential problems? What advice does the text provide for success in virtual teams?

Accepted Answer

The answer of How are virtual teams different from teams...

Question 6

The quality of a group that causes members to endure despite challenge and to develop camaraderie is _______.

Accepted Answer

The answer of The quality of a group that causes...

Question 7

What happens in the final step in the group process?

Accepted Answer

A)  Applying criteria 
B)  Implementing 
C)  Analyzing 
D)  Brainstorming

Question 8

Which of the following are part of effective brainstorming?

Accepted Answer

A)  Positive and negative evaluation 
B)  Trying to make each idea unique 
C)  Including even "wacky" ideas 
D)  Focusing on quality over quantity

Question 9

When establishing and ranking criteria, groups should

Accepted Answer

A)  develop criteria after detailed investigation of possible solutions. 
B)  avoid confusing criteria with solutions. 
C)  develop "must" criteria but not "want" criteria. 
D)  discard alternatives that meet "must" criteria.

Question 10

Workplace task forces are which type of group?

Accepted Answer

A)  Learning 
B)  Self-maintenance 
C)  Problem-solving 
D)  Service-learning

Question 11

Which of the following is most true of teams in the United States, as compared to teams in other countries?

Accepted Answer

A)  Americans expect people to be task-oriented. 
B)  Americans do not approve when other members speak up to disagree. 
C)  Americans do not view male and female team-members as having equal status. 
D)  Americans are more concerned with face-saving.

Question 12

Individual decisions work best when

Accepted Answer

A)  fast decisions are needed. 
B)  the decision is complex. 
C)  the decision will affect many people. 
D)  quality is essential.

Question 13

Which of the following is true about conflict in groups?

Accepted Answer

A)  Relationships can avoid conflict. 
B)  Conflict can be productive if handled correctly. 
C)  Conflicts always waste time and energy. 
D)  Ignoring conflicts is the best way to make the problem disappear.

Question 14

During a meeting with his team, Haruki says, "Well, it looks like we all agree on the solution to this problem." Haruki's statement may indicate groupthink if it expresses

Accepted Answer

A)  an illusion of invulnerability. 
B)  self-censorship of dissenting opinions. 
C)  mind guarding. 
D)  an illusion of unanimity.

Question 15

The optimal size of a work group is _________ members.

Accepted Answer

The answer of The optimal size of a work group...

Question 16

When members of a group are afraid to express disagreement, giving an illusion of unity,_________ has occurred.

Accepted Answer

The answer of When members of a group are afraid...

Question 17

A team is

Accepted Answer

A)  the same as a group. 
B)  not committed to productivity. 
C)  more cohesive than a group. 
D)  less productive than a group.

Question 18

When members work to maintain their understanding and use of communication skills (e.g. for grief recovery), this is a self-_________ group.

Accepted Answer

The answer of When members work to maintain their understanding...

Question 19

Describe a situation in which you had to work with a small group to make a decision. This may have been at home, with friends, for a school or community project, or at work. Which characteristics of successful small groups did this group have, and which did it lack? For example, did the group make decisions by vote, compromise, or consensus?

Accepted Answer

The answer of Describe a situation in which you had...

Exam 8: Communicating in Problem-Solving Groups