Multiple Choice
Which of the following CANNOT serve as an indicator of CRM effectiveness?
A) changes in revenue
B) changes in margins
C) change in hierarchy of origin
D) change in customer satisfaction
E) they can all serve as indicators of effectiveness
Correct Answer:
Verified
Correct Answer:
Verified
Q21: Select the INCORRECT statement. Campaign management tools<br>A)were
Q22: CRM technology need not be expensive. Some
Q23: Which is FALSE?<br>A)CRM is applicable to all
Q24: Supply-chain partners should not be included in
Q25: Studies on CRM implementation have found<br>A)that the
Q27: Relationship marketing means that companies should find
Q28: Customer database marketing is the same as
Q29: Database construction is<br>A)easiest for firms having infrequent
Q30: Roughly how many magazines and journals can
Q31: Diffusion of personal computers enabling divisions to