Question 1

Nominal group technique (NGT) is most helpful for the evaluation of ______.

Accepted Answer

A)  service efficiency 
B)  client outcome 
C)  service process 
D)  service need

Question 2

One of the steps in the Nominal Group Technique is the review of the literature in regard to the theme of the group discussion.

Accepted Answer

A) True 
 B)False

Question 3

The size of your study sample has no influence upon whether your data will be found to be statistically significant.

Accepted Answer

A) True 
 B)False

Question 4

For the human service program, the logic model is a means of illustrating the connections between ______.

Accepted Answer

A)  assumptions, resources, activities, and outcomes 
B)  client satisfaction and client outcome 
C)  efficiency, quality, and standards 
D)  normality, consequences, and participation

Question 5

In the logic model, the output is measured as ______.

Accepted Answer

A)  numbers of clients who were rehabilitated 
B)  proportions of clients satisfied at different levels 
C)  units of service (e.g., a client therapy session delivered) 
D)  costs of program elements

Question 6

Which of the following information would fit into the evaluation of client outcome?

Accepted Answer

A)  the extent that former clients, in a client satisfaction survey, report that they would recommend this agency to others in need 
B)  the extent that clients have achieved the objectives of the program such as reduced depression and improved employment status 
C)  the extent that the cost per unit of service is lower than that of other organizations that are delivering similar service 
D)  the extent that services are being delivered to those in the primary target population

Question 7

According to the text, what is the benefit of program evaluations for human service organizations?

Accepted Answer

A)  improving the likelihood that qualified social workers will be employed and salaries will be raised 
B)  providing ideas for improving services and accountability 
C)  improving adherence to quality considerations in the improvement of services 
D)  raising the standards for hiring people in administrative positions

Question 8

One of the characteristics of a good human service program is stable funding.

Accepted Answer

A) True 
 B)False

Question 9

Of the following, which would be the best source of evidence to guide the design of programs?

Accepted Answer

A)  the traditional literature review of evidence on the treatment of the target behavior of the program 
B)  a single article that describes various programs that serve the relevant target population 
C)  a meta-analysis of evidence in regard to the treatment of the target behavior of the program 
D)  a systematic review of evidence in regard to the treatment of the target behavior of the program

Question 10

One of the characteristics of a good human service program is an organizational culture that focuses on the client. Identify two additional characteristics of a good human service organization and briefly explain how a familiar human service organization would demonstrate one of these characteristics.

Accepted Answer

The answer of One of the characteristics of a good...

Question 11

Nominal group technique (NGT) is ______.

Accepted Answer

A)  a group technique for assigning money to various programs and interventions in a human service organization 
B)  a structured group method of decision that is designed to maximize participation among a small group of key informants 
C)  a method of assuring that good quality services are provided by a human service program through the examination of standards of service 
D)  a group technique that is focused on the effectiveness of client outcome for interventions rather than for programs

Question 12

Identify what is meant by the concept of service standard. Identify a specific human service program and two service standards that are appropriate for its evaluation.

Accepted Answer

The answer of Identify what is meant by the concept...

Question 13

A program evaluation is an effort to do which of the following?

Accepted Answer

A)  evaluate the top administrators of the human service agency so as to improve organizational functioning 
B)  evaluate success through retroactive planning 
C)  apply the principles of scientific inquiry to program decision-making 
D)  apply the principles of cherry-picking to organizational decision-making

Question 14

A program can be distinguished from an intervention in that a program is ______.

Accepted Answer

A)  more narrow in scope than the intervention so that an intervention will often have several programs within it 
B)  be focused only on client outcome, whereas the intervention will often be focused on other aspects of success like efficiency and quality 
C)  more broad in scope and will usually contain more than one intervention 
D)  focused on the agency budget

Question 15

Among the ways that programs may be evaluated is in regard to client need, service output, service process, and client outcome.

Accepted Answer

A) True 
 B)False

Exam 10: Conducting Program Evaluations

Nominal group technique (NGT) is most helpful for the evaluation of ______.

One of the steps in the Nominal Group Technique is the review of the literature in regard to the theme of the group discussion.

The size of your study sample has no influence upon whether your data will be found to be statistically significant.

For the human service program, the logic model is a means of illustrating the connections between ______.

In the logic model, the output is measured as ______.

Which of the following information would fit into the evaluation of client outcome?

According to the text, what is the benefit of program evaluations for human service organizations?

One of the characteristics of a good human service program is stable funding.

Of the following, which would be the best source of evidence to guide the design of programs?

Nominal group technique (NGT) is ______.

Identify what is meant by the concept of service standard. Identify a specific human service program and two service standards that are appropriate for its evaluation.

A program evaluation is an effort to do which of the following?

A program can be distinguished from an intervention in that a program is ______.

Among the ways that programs may be evaluated is in regard to client need, service output, service process, and client outcome.