Question 1

Select the odd on out. Future business needs in the tourism sector will comprise

Accepted Answer

A)  A need for new skills
B)  A need for better communication skills
C)  A reliance upon existing profit margins
D)  An understanding of green and sustainability skills C

Question 2

The acronym WTTC stands for

Accepted Answer

A)  World Tourism and Travel Council
B)  World Tourist Travel Corporation
C)  World Travel and Tourism Council
D)  World Traveller and Tourist Council C

Question 3

Hard approaches to HRM are less likely to comprise a concern for

Accepted Answer

A)  Staff development
B)  Wage costs
C)  Directing staff
D)  Managerialism A

Question 4

Which author pioneered the study of emotional labour?

Accepted Answer

A)  Baum
B)  Ram
C)  Smith
D)  Hochschild

Question 5

Select the odd one out. A small tourism firm will typically adopt:

Accepted Answer

A)  A short-term planning horizon
B)  A long-term corporate strategy
C)  Be reactive to situations
D)  Communicate infrequently

Question 6

The tools used to add value to staff as employees do not comprise

Accepted Answer

A)  Prescriptive job descriptions
B)  Induction
C)  Appraisal
D)  Empowerment

Question 7

In issues of workforce development, Baum (2016) identified 3 interconnected domains. Which of these is not one of the domains?

Accepted Answer

A)  Meso
B)  Major
C)  Micro
D)  Macro

Question 8

A tourism SME will typically employ

Accepted Answer

A)  More than 15 people
B)  Up to 25 people
C)  Between 24 to 50 people
D)  Less than 10 people

Question 9

The three areas of E-HRM do NOT include:

Accepted Answer

A)  Operational issues
B)  Strategic issues
C)  Tranformational issues
D)  Relationship issues

Question 10

Select the odd one out.

Accepted Answer

A)  Understanding the labour market
B)  Staff performance
C)  Staff perception of the tourism industry
D)  Job descriptions

Exam 11: Process Re-Designengineering