In One Study, Policies and Procedures Were Changed for Some

Multiple Choice

In one study, policies and procedures were changed for some elderly residents. Which change seemed to have the most beneficial effects on the residents?

A) Having the staff do many of the residents' daily chores and responsibilities for them
B) Explaining to the residents how the staff would now take care of their problems
C) Explaining to the residents that they have earned their rest and should enjoy it
D) Emphasizing to the residents that they have more control over how things are run than they may have realized