Question 1

The main purpose of a group discussion is to measure:

Accepted Answer

A)  Knowledge
B)  Personality
C)  Group communication skills
D)  Leadership skills C

Question 2

The quality of a report is determined mainly by:

Accepted Answer

A)  The language of the report
B)  The visual aspects
C)  The length of the report
D)  The accuracy of the data D

Question 3

. ------------ is an assigned communication for a purpose and for specific receiver or reader.

Accepted Answer

A)  Report
B)  Memos
C)  Letters
D)  Circulars A

Question 4

A synopsis of the most relevant professional experiences you have for the particular job for which you are applying.

Accepted Answer

A)  Resume
B)  Curriculum vitae
C)  Application letter
D)  Hand-outs

Question 5

A resume summarizes the following:

Accepted Answer

A)  Strengths and weaknesses
B)  Personality
C)  Education and experience
D)  Hobbies

Question 6

Which of the following indicates the correct sequence of the elements of communication in the communication process?

Accepted Answer

A)  Sender, Receiver, Channel, Message, Feedback
B)  Receiver, Feedback, Sender, Message, Channel
C)  Sender, Channel, Message, feedback, Receiver
D)  Sender, Message, Channel, Receiver, Feedback

Question 7

All the following are principles of business letter writing, except:

Accepted Answer

A)  Consideration
B)  Correctness
C)  Conciseness
D)  Concurrency

Question 8

The message sent is not always the same as the meaning attached to the message. This is because of the:

Accepted Answer

A)  Wrong sender
B)  Wrong medium
C)  Faulty message
D)  Inaccurate decoding

Question 9

A GD is highly structured because:

Accepted Answer

A)  It is coordinated by a moderator
B)  It measures group communication skills
C)  Members have to listen to the views of others
D)  The topic, time and number of participants are all decided in advance

Question 10

One characteristic of a memo is :

Accepted Answer

A)  Formal
B)  Tool for external communication
C)  Concise
D)  Pretentious

Question 11

Which of the following is not a compulsory part of a business letter?

Accepted Answer

A)  Salutation
B)  Close
C)  Attention line
D)  Body

Question 12

Which of the following is characteristic of a chronological resume?

Accepted Answer

A)  Appropriate for experienced candidates
B)  Mentions most recent job or qualification first
C)  Appropriate when education and experience are unrelated to the job applied for
D)  Both a & b

Question 13

Four essential elements of good listening process are:

Accepted Answer

A)  Attention, Hear, Understand, Respond
B)  Attention, Hear, Understand, Remember
C)  Accept, Hear, Update, Remember
D)  Adopt, Hear, Understand, Respond

Question 14

The business letter that neither please nor displease the receiver, but are received with interest are known as

Accepted Answer

A)  Good news letter
B)  Praising letter
C)  Routine letter
D)  All the above.

Question 15

Arriving ahead of time for a meeting is an example of :

Accepted Answer

A)  Feedback
B)  body language
C)  Non-verbal communication
D)  Verbal communication

Question 16

Wrong decoding means:

Accepted Answer

A)  Badly worded message
B)  Message sent to wrong receiver
C)  Interpreted meaning is different from intended message
D)  Message sent by wrong sender

Question 17

The word "memo" is a short form for :

Accepted Answer

A)  Memory
B)  Memorizing
C)  Memorandum
D)  Members order

Question 18

Business Letters that please the receiver are called

Accepted Answer