Question 1

Which One of the Following, is Not a Direct Indicator of Service-Quality?

Accepted Answer

A) Reliability 
B) Empathy 
C) Assurance 
D) Sales Data

Question 2

Redressal of Public Grievances Rules, 1998 created the System of --.

Accepted Answer

A) Insurance Agency 
B) Insurance-Surveyors 
C) Insurance Ombudsman 
D) Consumer Forum

Question 3

Which of the Following, has been recommended by Commission, that, the Grievance-Redressal Authorities (G.R.A.s) should be constituted, to deal with?
(i) Disputes between the Insured and the Insurer.
(ii) Disputes between the Insured and the Intermediaries.
(iii) Disputes between the Insurer and the Intermediaries.
(iv) Any Dispute between the Insured, the Insurer, and the Intermediaries.

Accepted Answer

A) Both: (i) and (ii), are Correct. 
B) Both: (i) and (iii), are Correct. 
C) Both: (ii) and (iii), are Correct. 
D) Only (iv) is Correct.

Question 4

The Assignment or Transfer, upon the Reasons, In- Writing, to be communicated to the Policy-Holder, Subject to such Decision being challenged, by Way of Petition, before the --.

Accepted Answer

A) Grievance-Redressal- Authority 
B) Consumer-Redressal Authority 
C) Seller-Redressal Authority 
D) Administrative Redressal Authority

Exam 6: Service Quality Indicators, Customer Lifetime Value, and Consumer Protection Laws and Regulations

Which One of the Following, is Not a Direct Indicator of Service-Quality?

Redressal of Public Grievances Rules, 1998 created the System of --.

The Assignment or Transfer, upon the Reasons, In- Writing, to be communicated to the Policy-Holder, Subject to such Decision being challenged, by Way of Petition, before the --.