Question 1

The technique, "disarm the opposition," assumes that:

Accepted Answer

A)  the other side has less power than you. 
B)  the other side has very little power. 
C)  you have done something wrong. 
D)  you are completely innocent.

Question 2

Conflict is known to generally enhance creativity.

Accepted Answer

A) True 
 B)False

Question 3

Conflict increases the flow of adrenaline, thus leading to perceptions of greater accuracy.

Accepted Answer

A) True 
 B)False

Question 4

Allowing too much room for compromise often leads to the error of making an implausible demand or offer.

Accepted Answer

A) True 
 B)False

Question 5

Prolonged conflict can lead to health problems.

Accepted Answer

A) True 
 B)False

Question 6

People who use accommodation to resolve a conflict may be self-sacrificing in order to maintain a relationship with the other party.

Accepted Answer

A) True 
 B)False

Question 7

The competitive style of conflict management lends itself to a win-win resolution of a dispute between two people.

Accepted Answer

A) True 
 B)False

Question 8

A recommended way of overcoming shyness is to:

Accepted Answer

A)  learn to accept criticism. 
B)  use body language to appear warm and friendly. 
C)  adopt some aggressive gestures. 
D)  avoid repeating yourself when you have a demand.

Question 9

Telling sexually oriented jokes to people who do not want to hear them is a form of sexual harassment.

Accepted Answer

A) True 
 B)False

Question 10

Groupthink is likely to occur when conflict arises within the group.

Accepted Answer

A) True 
 B)False

Question 11

Prolonged conflict can become detrimental to your health because:

Accepted Answer

A)  it can become a type of stress. 
B)  it's emotionally draining. 
C)  yelling is not good for you. 
D)  it can lead to a loss of a much-desired promotion.

Question 12

Cynthia and Chuck argue over who gets to use the new personal computer. Their conflict is best classified as:

Accepted Answer

A)  differences in goals. 
B)  personal differences. 
C)  competition over limited resources. 
D)  conflict-prone job duties.

Question 13

All of the following are possible positive effects of conflict except:

Accepted Answer

A)  talents and abilities may emerge in response to conflict. 
B)  wasted time and energy is spent due to conflict. 
C)  the parties may become more united. 
D)  conflict can satisfy a number of psychological needs.

Question 14

The easiest way to deal with sexual harassment is to:

Accepted Answer

A)  file a formal complaint at the first hint of harassment. 
B)  avoid all company functions where alcohol is served. 
C)  keep a plaque on your desk listing the various types of sexual harassment. 
D)  speak up before it becomes serious.

Question 15

Assertiveness takes the form of insults, teasing, ridicule, and profanity.

Accepted Answer

A) True 
 B)False

Question 16

The best mediator is one who understands your position and will work hard to see that you get what you want in spite of what the other party has to say.

Accepted Answer

A) True 
 B)False

Question 17

__________, religion, and gender are three of the major factors that lead to clashes in viewpoints.

Accepted Answer

A)  Ethnicity 
B)  Race 
C)  Social Class 
D)  Sexual orientation

Question 18

Personality clashes sometimes develop after people have been working together harmoniously for many years.

Accepted Answer

A) True 
 B)False

Question 19

An example of sexual harassment would be:

Accepted Answer

A)  smiling at a member of the opposite sex. 
B)  threatening the loss of a job if the person doesn't perform their work properly. 
C)  sending letters with feedback on work performance. 
D)  decorating a work area with pictures of nude people.

Question 20

A _____________is a small, semiconscious message we send with a powerful impact on the receiver.

Accepted Answer

A)  microinequity 
B)  macroimnquity 
C)  mezzoinequity 
D)  exoinequity

Exam 9: Handling Conflict and Being Assertive

The technique, "disarm the opposition," assumes that:

Conflict is known to generally enhance creativity.

Conflict increases the flow of adrenaline, thus leading to perceptions of greater accuracy.

Allowing too much room for compromise often leads to the error of making an implausible demand or offer.

Prolonged conflict can lead to health problems.

People who use accommodation to resolve a conflict may be self-sacrificing in order to maintain a relationship with the other party.

The competitive style of conflict management lends itself to a win-win resolution of a dispute between two people.

A recommended way of overcoming shyness is to:

Telling sexually oriented jokes to people who do not want to hear them is a form of sexual harassment.

Groupthink is likely to occur when conflict arises within the group.

Prolonged conflict can become detrimental to your health because:

Cynthia and Chuck argue over who gets to use the new personal computer. Their conflict is best classified as:

All of the following are possible positive effects of conflict except:

The easiest way to deal with sexual harassment is to:

Assertiveness takes the form of insults, teasing, ridicule, and profanity.

The best mediator is one who understands your position and will work hard to see that you get what you want in spite of what the other party has to say.

__________, religion, and gender are three of the major factors that lead to clashes in viewpoints.

Personality clashes sometimes develop after people have been working together harmoniously for many years.

An example of sexual harassment would be:

A _____________is a small, semiconscious message we send with a powerful impact on the receiver.