Multiple Choice
With many types of disturbed callers,the center's focus should be on:
A) reflecting feelings so that catharsis may occur.
B) bringing staff together to discuss these callers,plan strategies to handle them and voice concerns.
C) proposing the disastrous consequences that can occur from such thinking.
D) engaging callers so that they continue to make inappropriate calls and improve the center's numbers reported to funders.
Correct Answer:
Verified
Correct Answer:
Verified
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