Multiple Choice
….is an approach to creating continuous improvement based on the idea that small, ongoing positive changes
A) tqm
B) bpr
C) kaizen
D) lean management
Correct Answer:

Verified
Correct Answer:
Verified
Q1: Which is not a pillar of TQM<br>A)product<br>B)process<br>C)system<br>D)action
Q2: ……is a situation where a moral conflict
Q4: ….......is an approach to managing an organization
Q5: …....... is a process designed to focus
Q6: MBO establishes a …………………<br>A)community of interest<br>B)centralized organization<br>C)rigid
Q7: …….developed the concept of Management byObjectives<br>A)a.h.maslow<br>B)herbert simon<br>C)herzberg<br>D)peter
Q8: ………..refers to the maximum number of subordinates
Q9: The term "Open-Book Management" (OBM) was coined
Q10: ….. Lean management focuses on<br>A)defining value from
Q11: …..is how companies manage their business processes