Multiple Choice
….......is an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.
A) tqm
B) bpr
C) kaizen
D) lean management
Correct Answer:

Verified
Correct Answer:
Verified
Q1: Which is not a pillar of TQM<br>A)product<br>B)process<br>C)system<br>D)action
Q2: ……is a situation where a moral conflict
Q3: ….is an approach to creating continuous improvement
Q5: …....... is a process designed to focus
Q6: MBO establishes a …………………<br>A)community of interest<br>B)centralized organization<br>C)rigid
Q7: …….developed the concept of Management byObjectives<br>A)a.h.maslow<br>B)herbert simon<br>C)herzberg<br>D)peter
Q8: ………..refers to the maximum number of subordinates
Q9: The term "Open-Book Management" (OBM) was coined
Q10: ….. Lean management focuses on<br>A)defining value from
Q11: …..is how companies manage their business processes