You Were on a Conference Call on Tuesday Where Your

Multiple Choice

You were on a conference call on Tuesday where your boss stated that you will be leading the development of a new Service. He mentioned that you will be adopting a Service oriented approach. What did your boss mean by that?

A) I don't have a clue
B) We will use software as a service (SaaS) and cloud computing to drive customer satisfaction
C) Effective communication, the IT organization will be 'transparent', we maintain appropriate response times for inquiries, and we will identify issues in a proactive manner.
D) We will establish formal arrangements with an external organization that will be responsible for delivering high customer-focused services.