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    Essentials of Organizational Behavior
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    Exam 3: Emotions and Moods
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    The Management of Feeling to Create a Publicly Observable Facial
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The Management of Feeling to Create a Publicly Observable Facial

Question 1

Question 1

Multiple Choice

The management of feeling to create a publicly observable facial and bodily display is called ______.


A) positive affect
B) emotional dissonance
C) state affect
D) emotional labor

Correct Answer:

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