Measuring Flow Requires Measuring the Time a Process or a Product

Multiple Choice

Measuring flow requires measuring the time a process or a product takes from start to finish. This involves managing bottlenecks and constraints, as well as which of the following?

A) Aligning similar processes, cross training employees, and sharing employee resources.
B) Performing incremental tests of change using the plan, do, study, act (PDSA) cycle.
C) Showing humility to employees.
D) A and B.