Question 1

Which of the following would be the BEST method to develop training materials for issues in performance?

Accepted Answer

A)  Develop a training team.
B)  Only use trained consultants.
C)  Review documentation of the activities involved in the measure.
D)  Review similar case studies. C

Question 2

Under lean methodology, the set of specific actions required to bring a product from concept to completion is called what?

Accepted Answer

A)  The value stream.
B)  The elimination theory.
C)  The methodology.
D)  The process map. A

Question 3

Lean has two main components - continuous improvement and respect for people. Social responsibility aligns with respect for people and for the environment. Which of the following is the ISO definition of social responsibility?

Accepted Answer

A)  The responsibility of an organization to enhance the lives of citizens.
B)  The responsibility of an organization to reduce the impact of its processes on the environment.
C)  The responsibility of an organization to pursue environmentally sound contributions.
D)  The responsibility of an organization for the impacts of its decisions and activities on society and the environment. D

Question 4

One of the main principles in a consistent lean enterprise is a focus on value to the customer. The goal is to provide perfect value to a customer though a perfect value creation process. Where should waste be eliminated in processes?

Accepted Answer

A)  Eliminate waste at the beginning of the process.
B)  Eliminate waste along entire value streams.
C)  Eliminate waste at the end of the process.
D)  Eliminate waste at the supplier level.

Question 5

When deploying a project, which action category below would "ensuring the project will meet the business needs of the organization" fit into?

Accepted Answer

A)  Managing upwards.
B)  Team management.
C)  Project charter development.
D)  Process improvement tools.

Question 6

Lean production processes should be organized around flow. Which tool is best for performing this type of analysis?

Accepted Answer

A)  The 5S method.
B)  Error proofing.
C)  Quality function deployment.
D)  Value-stream mapping.

Question 7

The deployment of lean within an organization would include all of the components listed EXCEPT:

Accepted Answer

A)  Developing project teams and selecting projects.
B)  Training employees and ensuring cultural awareness.
C)  Reorganizing the warehouse.
D)  Spreading knowledge of projects and activities.

Question 8

The "part-whole relationship" explains that larger entities are built out of smaller ones. What is the best example of a part-whole relationship?

Accepted Answer

A)  Spaghetti contains sauce.
B)  A house is built from lumber.
C)  An automobile is built with a frame, powertrain, and interior/exterior accessories.
D)  A grocery store has customers.

Question 9

Policy deployment in the lean environment is crucial because?

Accepted Answer

A)  It provides rules for operation.
B)  It dynamically links strategy with actionable items or plans.
C)  It is the foundation for strategic planning.
D)  It promotes learning.

Question 10

Standard work for strategy communication involves determining urgency and complexity of communication. Communication protocols sort communication by which of the following?

Accepted Answer

A)  High, medium, and low.
B)  Primary, secondary, and tertiary.
C)  Written, email, or phone.
D)  Urgent, restricted, or advanced.

Question 11

The organizational structure must support quality. Which of these would be a barrier to the quality structure of an organization?

Accepted Answer

A)  Building a hierarchy.
B)  Building a team-based organization.
C)  Using steering committees.
D)  Focusing on key processes.

Question 12

Which of the following is NOT a system that drives behavior to promote enterprise alignment?

Accepted Answer

A)  Stabilizing processes.
B)  Reporting and accountability.
C)  Information technology.
D)  Strategy deployment

Question 13

Closed-loop thinking uses which model of manufacturer-supplier-customer relationship?

Accepted Answer

A)  Conventional linear relationship.
B)  Collaborative and mutually supportive model.
C)  Re-inventing the wheel model.
D)  Circular resource model.

Question 14

The DMAIC methodology uses scientific thinking as a strategy process. Which example below shows using scientific thinking in problem solving?

Accepted Answer

A)  Determining Y = f(x)  using statistical analysis.
B)  Developing p control charts.
C)  Developing a data collection plan.
D)  Developing a process map.

Question 15

Stability of a process relies on managers developing systems to understand metrics and is a supporting concept of aligning systems. Which of the following is a type of line graph used to assess the stability of a process?

Accepted Answer

A)  Ishikawa diagram
B)  Check sheet.
C)  Infinity diagram.
D)  Control chart.

Question 16

In enterprise deployment a house of quality may be used to determine what is important both internally to the customer, and externally with competitors. In a house of quality matrix the horizontal features are the what?

Accepted Answer

A)  The Design Features.
B)  The Customers Voice.
C)  Baseline measurements.
D)  Relationship measurements.

Question 17

The lean culture should focus on results. Which factor will have the greatest impact on employees in terms of results?

Accepted Answer

A)  Seeing management begin a 5S activity in their office area.
B)  Practicing an emergency evacuation.
C)  Changing the belt on a motor.
D)  Taking additional break or rest periods.

Question 18

An organization is evaluating their lean enterprise alignment under the guiding principles of creating a constancy of purpose and thinking systematically. The following tools are used for enterprise alignment with the EXCEPTION of which?

Accepted Answer

A)  Business models.
B)  A mission statement.
C)  Daily management standard work sheets.
D)  Control boards.

Question 19

In order to help build a consistent lean enterprise, a project team is building consensus by performing a benchmarking activity to reduce disagreement in measures. Benchmarking can be defined as all of the following EXCEPT?

Accepted Answer

A)  A standard of excellence against which organizations are measured.
B)  The act of searching out superior performance of like organizations.
C)  The comparison of an individual organization to a set of industry standards and then against another organization's performance.
D)  A standardized process of measuring your organization's performance compared to performance in the best in class organizations.

Question 20

The instrument which describes the responsibilities of management and staff in terms of the organizational structure, responsibilities, planning, implementing, and assessment of quality activities would best be described as which of the following?

Accepted Answer

A)  Quality Improvement Plan.
B)  Quality Management Plan.
C)  Administration Activities Plan
D)  SWOT analysis.

Exam 4: Enterprise Culture