W Edwards Deming's First Point in His 14 Point Management

Multiple Choice

W. Edwards Deming's first point in his 14 point management method, often considered the birth of Total Quality Management (TCM) was which of the following?

A) Establish a constancy of purpose plan.
B) Improve constantly and forever for every system.
C) Break down barriers between departments.
D) Institute a vigorous program of education and self-improvement.