Question 1

Which of the following is not a step in the basic quality audit?

Accepted Answer

A)  preparation 
B)  audit team selection 
C)  client interaction 
D)  develop checklists 
E)  the opening meeting

Question 2

The actions required to make the information system effective are problem identification, analysis, and corrective action.

Accepted Answer

A) True 
 B)False

Question 3

The third building block of a quality improvement system is ________.

Accepted Answer

A)  people 
B)  organizational learning and knowledge 
C)  closeness to customers 
D)  culture 
E)  information and finance

Question 4

________ can be used to observe the practices of other firms and achieve even higher levels of performance.

Accepted Answer

A)  The integrative approach 
B)  Information systems 
C)  Benchmarking 
D)  Statistical process control 
E)  Generic self-assessment

Question 5

The ________ team should be made up of quality managers, people involved in the data analysis, a facilitator, and appropriate operating force participants.

Accepted Answer

A)  strategic objective 
B)  operational 
C)  SLs lead 
D)  SLT senior leadership 
E)  reenergizing quality

Question 6

Which of the following is not an example of an auditing standard?

Accepted Answer

A)  The audit must be performed by a person having adequate technical training and proficiency as an auditor. 
B)  In all matters relating to the assignment, independence in mental attitude is to be maintained by the auditor so as to establish the "third-party viewpoint." 
C)  Professional care is to be exercised in the performance of the examination and in the preparation of the report. 
D)  The auditor should be politically conservative. 
E)  None of the above

Question 7

Conditional measures are the documents relating to processes.

Accepted Answer

A) True 
 B)False

Question 8

Certification audits are also called quality maturity studies.

Accepted Answer

A) True 
 B)False

Question 9

In ________ audits, an overall assessment of the organization is performed, and this information is inserted into the following year's strategic plans.

Accepted Answer

A)  presidential 
B)  operational 
C)  consultant 
D)  certification 
E)  qualitative

Question 10

A company's profitability is not affected by customer retention.

Accepted Answer

A) True 
 B)False

Exam 15: Implementing and Validating the Quality System

Which of the following is not a step in the basic quality audit?

The actions required to make the information system effective are problem identification, analysis, and corrective action.

The third building block of a quality improvement system is ________.

________ can be used to observe the practices of other firms and achieve even higher levels of performance.

The ________ team should be made up of quality managers, people involved in the data analysis, a facilitator, and appropriate operating force participants.

Which of the following is not an example of an auditing standard?

Conditional measures are the documents relating to processes.

Certification audits are also called quality maturity studies.

In ________ audits, an overall assessment of the organization is performed, and this information is inserted into the following year's strategic plans.

A company's profitability is not affected by customer retention.