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Millie Prefers to Stay at the Omni Hotel Rather Than

Question 57

Multiple Choice

Millie prefers to stay at the Omni Hotel rather than the Embassy Suites because she knows the Omni provides high-end bedding, luxurious robes and toiletry products for every customer. What differentiation factor is affecting Millie's decision?


A) innovative
B) convenience
C) price
D) personnel
E) service

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