Multiple Choice
The ________ of performance and consumption of services heightens the role of human service providers in a customer's experience.
A) inseparability
B) intangibility
C) variability
D) perishability
E) tangibility
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q3: In a service blueprint, activities are divided
Q4: Treating employees as customers and developing systems
Q5: Of the five dimensions of service quality,
Q6: Services possess several distinct characteristics that are
Q7: The fifth and final service gap involves
Q9: A service is a product in the
Q10: The service-profit chain is designed to help
Q11: Which gap in the Gap Model of
Q12: Some business schools take the approach that
Q13: As noted in the text, Caesars Entertainment