With Services, Continual Investment in Training, Retraining, and Good Management

Multiple Choice

With services, continual investment in training, retraining, and good management of people is required if ________.

A) variability is to be consistently low
B) tangibility is to be consistently low
C) inseparability is to be consistently high
D) intangibility is to be consistently high
E) perishability is to be consistently high