José, an Employee of a Company That Has Worked Hard

Multiple Choice

José, an employee of a company that has worked hard to have a customer mind-set, understands that ________.

A) whether internal or external to the firm, satisfying customers is central to doing his job well
B) all members of the firm must get to work on time and start their computers by 8:30 a.m.
C) it is essential to generate an understanding of the marketplace and keep that information confidential
D) products must be produced solely for loyal customers from higher socio-economic status
E) system capability must be aligned externally so that the organization can respond with competitively similar goods and services