One of the Central Concepts of the Service-Profit Chain Is

Multiple Choice

One of the central concepts of the service-profit chain is to ________.

A) enable a firm's customers to participate and contribute in strategic decision making
B) create an environment in which all employees can be successful
C) implement market penetration strategies in order to increase sales and profitability
D) create elements of change within people to do things above their capabilities
E) encourage employees to engage in groupthink and to resist any change to existing systems