Multiple Choice
Particularly in a teamwork environment, such as a restaurant, the advantage of a service blueprint is that it ________.
A) provides managers with a way to integrate service topics into the performance evaluation process
B) provides employees with a way to rate the performance of the other team members
C) shows employees how their individual roles fit into the entire system
D) focuses on the company organization as the foundation of work efforts
E) provides incentives to employees for their contributions
Correct Answer:

Verified
Correct Answer:
Verified
Q15: The basis of the gap model is
Q16: The face-to-face time between customer and service
Q17: Services tend to exhibit high experience and
Q18: In a service blueprint, "moments of truth"
Q19: Fluctuating demand is related to _ of
Q21: Perishability of a service means that _.<br>A)
Q22: Exceeding customer expectations is often referred to
Q23: The enhanced role of human service providers
Q24: In the Gap Model of Service Quality,
Q25: Services are produced and consumed at the